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Customer service great ideas inspiration: strategi customer service perusahaan-perusahaan dunia dalam melayani dan memenangkan hati konsumen

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Romancing The Customer: Memaksimalkan nilai merek melalui kekuatan relationship management. STIE

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Measuring Customer Satisfaction:Gaining Customer Relationship Strategy teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN-JP. STIE

Measuring Customer Satisfaction:Gaining Customer Relationship Strategy teknik mengukur dan strategi meningkatkan kepuasan pelanggan & analisis kasus PLN-JP. STIE

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Killer customers:jangan sekali-kali:mengatakan bagus dari produk yang buruk berusaha menjatuhkan para pesaing anda!STIE

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